Customer Service Representative for Multicultural Environment

1 week ago


Athens, Attica, Greece Cross Border Talents Full time
Job Description

Danish Customer Service Specialist

About Us

Cross Border Talents is a dynamic company that values cultural diversity and customer satisfaction.

Salary and Benefits

The salary for this position is estimated to be around €25,000 - €35,000 per year, depending on experience. In addition to a competitive salary, we offer a multicultural environment, evolution opportunities, and relocation possibilities.

Key Responsibilities
  • Handle incoming user requests via telephone, email, and chat, logging call details into case management systems and providing responses and resolutions to customers.
  • Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
  • Deliver high-caliber customer service for customer requests, including delivery, warranties, and refunds.
  • Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
  • Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Requirements
  • Experience in Customer Service is preferred but not mandatory.
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Soft Skills, advanced Active Listening and Engagement.
  • Confident, adaptable, and Empathetic.
  • Pleasant and positive attitude.
  • Curious and solution-oriented.
  • A B2 minimum in English.
  • All documents necessary to work in Greece must be provided, as no sponsorship will be provided for this position.
Benefits
  • Competitive salary.
  • Multicultural environment.
  • Evolution and relocation possibilities.
  • Relocation package: 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee.


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