Customer Service Representative for Multicultural Environment
1 month ago
Danish Customer Service Specialist
About UsCross Border Talents is a dynamic company that values cultural diversity and customer satisfaction.
Salary and BenefitsThe salary for this position is estimated to be around €25,000 - €35,000 per year, depending on experience. In addition to a competitive salary, we offer a multicultural environment, evolution opportunities, and relocation possibilities.
Key Responsibilities- Handle incoming user requests via telephone, email, and chat, logging call details into case management systems and providing responses and resolutions to customers.
- Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
- Deliver high-caliber customer service for customer requests, including delivery, warranties, and refunds.
- Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
- Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
- Experience in Customer Service is preferred but not mandatory.
- Ability to resolve customer concerns and create a seamless customer experience.
- Soft Skills, advanced Active Listening and Engagement.
- Confident, adaptable, and Empathetic.
- Pleasant and positive attitude.
- Curious and solution-oriented.
- A B2 minimum in English.
- All documents necessary to work in Greece must be provided, as no sponsorship will be provided for this position.
- Competitive salary.
- Multicultural environment.
- Evolution and relocation possibilities.
- Relocation package: 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee.
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