Customer Service Representative in a Multicultural Environment

1 month ago


Athens, Attica, Greece Cross Border Talents Full time
Job Description

We are seeking a highly motivated and customer-focused Cross Border Talents employee to join our team as a Bilingual Customer Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone and email, resolving their inquiries with professionalism and care.

About the Role:

  • Assist customers in multiple languages, including Czech, Slovak, Norwegian, and Danish.
  • Accurately log customer feedback and complaints in our system, ensuring efficient follow-up.
  • Troubleshoot issues using problem-solving skills, training, and support materials.
  • Offer tailored recommendations and solutions to frequently asked questions.
  • Handle issues within agreed service level agreements (SLAs) to maintain high satisfaction.

What We Offer:

  • A competitive salary of €45,000 per annum.
  • A comprehensive relocation package for EU candidates, making your transition to Greece smooth and hassle-free.
  • The flexibility to work on-site in Athens or remotely from anywhere in Greece.
  • Ongoing training and development opportunities to help you succeed in your role.
  • A multicultural environment where you can build lifelong skills and connections.

Why Greece?

  • Mild winters with sunny weather, perfect for outdoor adventures and a relaxed lifestyle.
  • An affordable cost of living compared to other European destinations.
  • The opportunity to immerse yourself in Greece's rich culture, history, and stunning landscapes.

Required Skills and Qualifications:

  • Fluency in Czech, Slovak, Norwegian, or Danish (mandatory).
  • A good level of English (C1) to collaborate with teams and handle system tools.
  • Strong problem-solving and troubleshooting abilities.
  • Excellent communication skills and a friendly, customer-focused approach.
  • A High School Diploma or higher.


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