IT Supervisor in a Multicultural Environment
3 days ago
A career-defining opportunity has arisen for an IT Supervisor to join our team at Cross Border Talents. In this role, you will oversee desktop support operations and ensure exceptional customer service to all internal or external customers.
Main Responsibilities- You will develop and manage effective working relationships with other departments, groups, and personnel.
- You will provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
- You will be responsible for assigning and prioritizing work, setting expectations, promoting goals, and priorities, as well as performance management.
- You will conduct periodic performance reviews of IT Support Specialists.
- You will oversee desktop support operations and ensure excellent customer service to all internal or external customers.
- You will provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
- You will analyze desktop-related issues, determine problems, implement solutions, resolve, or forward work orders to appropriate personnel within the IT team.
- You will coordinate with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
- You will provide assistance to other teams within the department to improve services, processes, roll out new applications, increase and promote security.
- You will ensure service level agreements are communicated and understood by the desktop support team.
To succeed in this challenging role, you will require:
- Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
- 2-3 years of IT support experience in a supervisory capacity.
- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
- An English language proficiency of B2 minimum.
- The ability to work in Greece without sponsorship, as relocation is not provided.
In return for your expertise, we offer a competitive salary of approximately €40,000 per annum, based on local market conditions, as well as a multicultural environment, opportunities for evolution and relocation, and a relocation package including 2 weeks of hotel accommodation, flight tickets, airport pickup, and real estate agency fees.
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