Senior IT Supervisor

We are seeking a highly skilled Senior IT Supervisor to join our team at Cross Border Talents. As a key member of our IT department, you will be responsible for leading and managing the desktop support operations, ensuring excellent customer service to all internal and external customers.

• You will develop and manage effective working relationships with other departments, groups, and personnel, providing direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
• You will be responsible for assigning and prioritizing work, setting expectations, promoting goals and priorities, and performance management.
• You will conduct periodic performance reviews of IT Support Specialists.
• You will oversee desktop support operations and ensure that all internal or external customers receive exceptional service.

1. Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
2. Analyze desktop-related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.
3. Coordinate with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
4. Assist other teams within the department to improve services, processes, roll out new applications, increase and promote security.
5. Ensure service level agreements are communicated and understood by the desktop support team.

• Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
• 2-3 years of IT support experience in a supervisory capacity.
• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
• An English language proficiency of B2 minimum.
• Able to relocate to Greece, as this position requires relocation.

• Competitive salary: €40,000 - €50,000 per annum (based on location and experience).
• Multicultural environment.
• Evolution and relocation possible.
• Relocation package: 2 weeks' hotel accommodation, flight ticket, airport pickup, and real estate agency fee.