Senior IT Support Supervisor

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time
Job Description

We are seeking a highly skilled Senior IT Support Supervisor to join our team at Cross Border Talents.

About the Role
  • This is a Supervisory position that requires experience in IT support and leadership skills.

The successful candidate will be responsible for overseeing desktop support operations, ensuring excellent customer service, and providing expert technical support to desktop support personnel.

Responsibilities
  1. Develop and manage effective working relationships with other departments, groups, and personnel.
  2. Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
  3. Assign and prioritize work, set expectations, promote goals, and priorities, and performance management.
  4. Conduct periodic performance reviews of IT Support Specialists.
  5. Oversight of desktop support operations and excellent customer service to all internal or external customers.
  6. Expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
  7. Analyze desktop related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.
  8. Coordinate with product development and other internal departments to resolve issues, develop solutions, minimize cycle time for problem resolution, and make improvements for future releases.
  9. Assistance to other teams within the department to improve services, processes, roll out new applications, increase and promote security.
  10. Ensure service level agreements are communicated and understood by the desktop support team.
Qualifications
  • Bachelor's Degree in Information Technology or any IT/Computer-related course.
  • 1-3 years IT support experience in a Supervisory capacity.
  • Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
  • English level B2 minimum.
  • All documentation to work in Greece; no sponsorship will be provided for this position.
Benefits
  • Competitive salary: €40,000 - €60,000 per year, depending on experience.
  • Multicultural environment.
  • Evolution and relocation possible.
  • Relocation package: 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee.


  • Athens, Attica, Greece Cross Border Talents Full time

    Job DescriptionWe are seeking a highly skilled Senior IT Supervisor to join our team at Cross Border Talents. As a key member of our IT department, you will be responsible for leading and managing the desktop support operations, ensuring excellent customer service to all internal and external customers.About the RoleYou will develop and manage effective...


  • Athens, Attica, Greece Cross Border Talents Full time

    We are looking for an IT Supervisor to lead our Desktop Support team at Cross Border Talents.As an IT Supervisor, you will be responsible for overseeing desktop support operations and ensuring excellent customer service to all internal or external customers.About the RoleYou will develop and manage effective working relationships with other departments,...


  • Athens, Attica, Greece Cross Border Talents Full time

    OverviewCross Border Talents is a dynamic company seeking a skilled IT Supervisor to lead our Desktop Support Team. The ideal candidate will have experience in supervising IT support personnel and providing expert technical guidance.

  • IT Supervisor

    2 weeks ago


    Athens, Attica, Greece Cross Border Talents Full time

    Job OverviewWe are seeking an experienced IT Supervisor to lead our Desktop Support Team. As a key member of our Cross Border Talents team, you will be responsible for overseeing desktop support operations, ensuring excellent customer service, and providing expert technical support to our internal teams.


  • Athens, Attica, Greece Cross Border Talents Full time

    Company OverviewCross Border Talents is a leading provider of talent solutions in various industries.Job DescriptionWe are seeking an experienced IT Support Supervisor to oversee desktop support operations and ensure excellent customer service to all internal or external customers. The successful candidate will provide expert technical support, training, and...


  • Athens, Attica, Greece Cross Border Talents Full time

    Company OverviewCross Border Talents is a leading provider of top talent solutions, connecting innovative companies with exceptional professionals.We are currently seeking an experienced IT Support Supervisor to join our team.

  • IT Supervisor

    3 days ago


    Athens, Attica, Greece Cross Border Talents Full time

    About the RoleWe are seeking an experienced IT Supervisor to join our team as a Desktop Support Specialist. This is a supervisory role that requires leadership and technical expertise.Job DescriptionThe successful candidate will be responsible for:Developing and managing effective working relationships with other departments, groups, and personnel.Providing...


  • Athens, Attica, Greece Cross Border Talents Full time

    OverviewCross Border Talents is a dynamic and multicultural environment that offers exciting opportunities for career growth and development. We are seeking a highly skilled and experienced Senior IT Support Team Lead to join our team in Greece.Job SummaryThe Senior IT Support Team Lead will be responsible for overseeing the desktop support operations,...

  • IT Supervisor

    3 days ago


    Athens, Attica, Greece Cross Border Talents Full time

    About the RoleWe are seeking a highly skilled IT Supervisor to lead our Desktop Support team. This is an exciting opportunity for someone who wants to develop and manage effective working relationships with other departments, groups, and personnel.Key Responsibilities:Develop and implement strategies to improve desktop support operations, ensuring excellent...


  • Athens, Attica, Greece Cross Border Talents Full time

    At Cross Border Talents, we're seeking a highly skilled and experienced Senior IT Support Team Lead to join our team.About the RoleAs a Senior IT Support Team Lead, you will be responsible for overseeing desktop support operations, ensuring excellent customer service to all internal or external customers.You will provide expert technical support, training,...


  • Athens, Attica, Greece Cross Border Talents Full time

    Job DescriptionWe are seeking a highly skilled IT Support Supervisor to join our team at Cross Border Talents. This is an exciting opportunity for a seasoned professional to lead our desktop support operations and provide expert technical support to our internal or external customers.ResponsibilitiesLead the Desktop Support/IT Support Team, providing...


  • Athens, Attica, Greece Cross Border Talents Full time

    About This OpportunityWe are seeking a highly skilled and customer-focused Senior Customer Support Specialist to join our team at Cross Border Talents. As a key member of our support team, you will be responsible for delivering exceptional service to our German-speaking clients via phone, email, and chat.


  • Athens, Attica, Greece Cross Border Talents Full time

    About UsCross Border Talents is a leading provider of skilled professionals to the kitchen appliance industry.Job OverviewWe are seeking an experienced Senior Customer Support Representative to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving...


  • Athens, Attica, Greece Cross Border Talents Full time

    Job DescriptionA career-defining opportunity has arisen for an IT Supervisor to join our team at Cross Border Talents. In this role, you will oversee desktop support operations and ensure exceptional customer service to all internal or external customers.Main ResponsibilitiesYou will develop and manage effective working relationships with other departments,...


  • Athens, Attica, Greece Cross Border Talents Full time

    About the RoleWe are seeking an experienced Senior Desktop Support Team Lead to join our team at Cross Border Talents in Greece. As a key member of our IT department, you will be responsible for providing technical support and leadership to our desktop support team.Job DescriptionThe successful candidate will have a proven track record in supervisory roles,...


  • Athens, Attica, Greece Sol Group Full time

    Vivisol Hellas, a subsidiary of the SOL Group, is a leading provider of home care services in Europe. With over three decades of experience, we have established ourselves as one of the largest home care groups on the continent.About the RoleWe are seeking a highly skilled Chief Accountant to join our Finance Department. This senior-level position will be...


  • Athens, Attica, Greece Cross Border Talents Full time

    About the RoleWe are seeking a highly skilled Senior Customer Service Representative to join our team in Athens, Greece. As an Italian-speaking expert, you will play a pivotal role in delivering exceptional support and building trust with our customers.


  • Athens, Attica, Greece Cross Border Talents Full time

    Unlock your career in sales with Cross Border Talents, a dynamic and supportive team. As a Senior Business Development Professional, you will be responsible for expanding customer relationships through upselling or introducing new solutions.About the RoleWe are looking for an ambitious professional to join our team as an Account Manager. This is an...


  • Athens, Attica, Greece CBT Full time

    **Company Overview**CBT is a fast-growing international company that offers web services. We are seeking a dynamic and motivated Senior German Language Customer Service Specialist to join our team in Athens, Greece.**Estimated Salary:** €25,000 - €35,000 per year (based on industry standards and the location).**Job Description**We are looking for an...


  • Athens, Attica, Greece Eco Plus Solutions AB Full time

    We are seeking an experienced Italian Customer Support Specialist to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for delivering exceptional support to our Italian-speaking users across various social media platforms.About the RoleThis is an on-site position that offers a comprehensive relocation...