IT Support Supervisor with Expertise in Network Systems
1 month ago
We are seeking a highly skilled IT Support Supervisor to join our team at Cross Border Talents. This is an exciting opportunity for a seasoned professional to lead our desktop support operations and provide expert technical support to our internal or external customers.
Responsibilities- Lead the Desktop Support/IT Support Team, providing direction, supervision, and leadership to ensure effective working relationships with other departments, groups, and personnel.
- Assign and prioritize work, set expectations, promote goals and priorities, and manage performance to drive excellence in customer service.
- Conduct periodic performance reviews of IT Support Specialists to identify areas for improvement and develop strategies for growth.
- Oversee desktop support operations, ensuring excellent customer service and identifying opportunities for process improvements.
- Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
- Analyze desktop-related issues, determine problems, implement solutions, and resolve or forward work orders to appropriate personnel within the IT team.
- Coordinate with product development and other internal departments to resolve issues, develop solutions, and improve services.
- Assist other teams within the department to improve services, processes, roll out new applications, increase security, and promote best practices.
- Ensure service level agreements are communicated and understood by the desktop support team.
To be successful in this role, you will need:
- A Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
- At least 2-3 years of IT support experience in a supervisory capacity.
- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
- Excellent communication and leadership skills, with the ability to motivate and inspire a team.
- A minimum English language proficiency of B2.
- A competitive salary of €45,000 - €55,000 per year, depending on experience.
- A multicultural environment that values diversity and inclusion.
- The opportunity to evolve and relocate within the company.
- A relocation package including two weeks' hotel accommodation, a flight ticket, airport pickup, and real estate agency fees.
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Athens, Attica, Greece Cross Border Talents Full timeCompany OverviewCross Border Talents is a leading provider of top talent solutions, connecting innovative companies with exceptional professionals.We are currently seeking an experienced IT Support Supervisor to join our team.
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