Technical Support Manager for Desktop Operations
1 month ago
We are seeking a highly skilled Technical Support Manager to lead our desktop support operations and ensure exceptional customer service to all internal or external customers.
Responsibilities- Develop and manage effective working relationships with other departments, groups, and personnel to drive collaboration and efficiency.
- Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team, setting clear expectations and priorities.
- Conduct periodic performance reviews of IT Support Specialists to identify areas for growth and improvement.
- Oversee desktop support operations, ensuring excellent customer service and prompt resolution of issues.
- Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
- Analyze desktop-related issues, determine problems, implement solutions, and resolve or forward work orders to appropriate personnel within the IT team.
- Coordinate with product development and other internal departments to resolve issues, develop solutions, and improve services.
- Assist other teams within the department to improve services, processes, roll out new applications, and increase security.
- Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
- Minimum 2-3 years of IT support experience in a supervisory capacity.
- In-depth knowledge of I.T. systems and equipment, including installation, configuration, maintenance, and repair.
- Proficiency in English (level B2 minimum).
- Citizenship requirements: All documentation necessary to work in Greece; no sponsorship will be provided for this position.
- Competitive salary.
- Multicultural environment.
- Possible evolution and relocation opportunities.
- Relocation package includes 2 weeks' hotel accommodation, flight ticket, airport pickup, and real estate agency fee.
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