Technical Support Manager for Desktop Operations

1 month ago


Athens, Attica, Greece Cross Border Talents Full time
About the Role

We are seeking a highly skilled Technical Support Manager to lead our desktop support operations and ensure exceptional customer service to all internal or external customers.

Responsibilities
  • Develop and manage effective working relationships with other departments, groups, and personnel to drive collaboration and efficiency.
  • Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team, setting clear expectations and priorities.
  • Conduct periodic performance reviews of IT Support Specialists to identify areas for growth and improvement.
  • Oversee desktop support operations, ensuring excellent customer service and prompt resolution of issues.
  • Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
  • Analyze desktop-related issues, determine problems, implement solutions, and resolve or forward work orders to appropriate personnel within the IT team.
  • Coordinate with product development and other internal departments to resolve issues, develop solutions, and improve services.
  • Assist other teams within the department to improve services, processes, roll out new applications, and increase security.
Requirements
  • Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
  • Minimum 2-3 years of IT support experience in a supervisory capacity.
  • In-depth knowledge of I.T. systems and equipment, including installation, configuration, maintenance, and repair.
  • Proficiency in English (level B2 minimum).
  • Citizenship requirements: All documentation necessary to work in Greece; no sponsorship will be provided for this position.
Benefits
  • Competitive salary.
  • Multicultural environment.
  • Possible evolution and relocation opportunities.
  • Relocation package includes 2 weeks' hotel accommodation, flight ticket, airport pickup, and real estate agency fee.


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