Technical Support Specialist for Global Operations

1 month ago


Athens, Attica, Greece Cross Border Talents Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Cross Border Talents. As a key member of our IT department, you will be responsible for providing technical support and guidance to our team members, ensuring seamless operations and exceptional customer service.

About the Role:

  • You will develop and manage effective working relationships with other departments, groups, and personnel, providing direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
  • Assigning and prioritizing work, setting expectations, promoting goals and priorities, and performance management will be essential tasks in this role.
  • Conduct periodic performance reviews of IT Support Specialists and oversee desktop support operations to ensure excellent customer service to all internal or external customers.
  • Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
  • Analyze desktop-related issues, determine problems, implement solutions, resolve, or forward work orders to appropriate personnel within the IT team.
  • C coordinate with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
  • Collaborate with other teams within the department to improve services, processes, roll out new applications, increase, and promote security.
  • E nsure service level agreements are communicated and understood by the desktop support team.

Qualifications and Requirements:

  • Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
  • 2-3 years IT support experience in a supervisory capacity.
  • Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
  • An English level B2 minimum.
  • All documentation required to work in Greece; no sponsorship will be provided for this position.

Benefits Package:

  • Competitive salary: €40,000 - €60,000 per annum
  • Multicultural environment
  • Evolution and relocation possible
  • Relocation package: 2 weeks' hotel accommodation + flight ticket; airport pickup & real estate agency fee


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