High-Tech Support Specialist
6 days ago
At Cross Border Talents, we are seeking a highly skilled Italian Technical Support Specialist to join our team. This is a remote opportunity that offers the chance to work with a multicultural environment and contribute to the growth of our organization.
**About the Role:**
We are looking for an experienced IT professional who can provide technical support, training, and assistance to desktop support personnel on network computer system issues and new technology. The ideal candidate will have a strong background in IT systems and equipment, as well as excellent communication skills.
**Key Responsibilities:
- Develop and manage effective working relationships with other departments, groups, and personnel.
- Assign and prioritize work, set expectations, promote goals and priorities, and performance management.
- Conduct periodic performance reviews of IT Support Specialists.
- Oversight of desktop support operations and ensuring excellent customer service to all internal or external customers.
- Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
- Analyze desktop-related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.
- Coordinate with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
- Assist other teams within the department to improve services, processes, roll out new applications, increase and promote security.
- Ensure service level agreements are communicated and understood by the desktop support team.
**Qualifications:
- Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
- 2-3 years of IT support experience in a supervisory capacity.
- Knowledge of I.T. systems and equipment, as well as their installation, configuration, maintenance, and repair.
- An English level B2 minimum.
- All documentation required to work in Greece; no sponsorship will be provided for this position.
**Benefits:
- Competitive salary.
- Multicultural environment.
- Evolution and relocation possible.
- Relocation package: 2 weeks hotel accommodation + flight ticket; airport pickup & real estate agency fee.
This is a competitive salary position, offering a generous compensation package including a relocation package for those interested in relocating to Greece.
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