Global Travel Support Specialist
7 days ago
Work with Cross Border Talents as a Global Travel Support Specialist, offering top-notch assistance to customers planning and booking their travel itineraries.
Key Responsibilities
- Provide accurate information about travel options, policies, and destinations to ensure seamless customer experiences.
- Address and resolve customer inquiries, complaints, and issues efficiently and professionally via phone, email, or chat.
- Stay updated on industry trends and company services to guarantee high-quality support.
Requirements
- Native or fluent German speaker (C2 level) for exceptional language skills.
- Proficiency in English for internal communication to collaborate effectively.
- At least 6 months of experience in customer service, providing strong foundation for success.
- Strong communication skills and a customer-oriented attitude to drive satisfaction.
- Ability to work rotational shifts (Monday to Sunday, 08:00 AM – 11:00 PM) for flexibility.
- Familiarity with travel booking systems is beneficial but not mandatory.
Compensation and Benefits
- Salary: €140,000 per year (12 monthly salaries + 1 salary on Easter + 1 split between Summer and Christmas).
- Performance Bonus: Based on performance metrics (details provided during the hiring process).
- Meal Voucher: €50 per month for all projects.
- Private Health & Life Insurance: Comprehensive coverage.
- Annual Leave: 25 days of paid vacation.
- Working Hours: 40 hours per week (8 hours per day, 5 days per week).
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