Travel Industry Customer Experience Specialist
2 months ago
We are seeking a skilled Travel Industry Customer Experience Specialist to join our team in Athens, Greece. This role offers a unique opportunity to provide exceptional customer experiences while immersing yourself in the cultural richness of the city.
About Us:
As pioneers in the travel industry, we pride ourselves on delivering outstanding customer experiences that extend beyond mere travel services to create memorable adventures. Our diverse team in Athens is passionate about innovation and continuous improvement, fostering a culture that values individual contributions and evolving customer needs.
Our Mission:
We are dedicated to empowering our customers through linguistic diversity, recognizing the various languages and cultures that enhance our customer service efforts. We celebrate professionalism, welcoming individuals who share our commitment to exceptional customer experiences.
Position Overview:
As a Travel Industry Customer Experience Specialist, you will play a pivotal role in ensuring customers enjoy a seamless and enjoyable travel experience. Your fluency in Czech will be essential in providing effective communication and issue resolution.
Key Responsibilities:
- Customer Assistance: Provide on-site support to Czech-speaking customers, addressing inquiries, booking requests, and travel-related concerns.
- Communication: Leverage your fluent Czech language skills for effective, in-person communication, ensuring clarity and understanding.
- Issue Resolution: Promptly resolve customer concerns, aiming to exceed expectations and enhance their overall experience.
- Product Knowledge: Acquire a comprehensive understanding of our travel products and services, offering accurate information and recommendations.
Qualifications:
We are looking for a highly adaptable individual with excellent customer service skills and a proven ability to excel in an on-site work setting. Fluency in Czech (both written and spoken) is essential, as is a willingness to relocate to Athens, Greece.
Relocation Package:
- Accommodation Support: Receive assistance in finding suitable housing options in Athens, ensuring a smooth transition to your new city.
- Flight Coverage: Enjoy peace of mind with our flight reimbursement program, covering your travel expenses to Athens.
Perks:
- Competitive Compensation: $45,000 per annum, commensurate with your role and expertise in customer service.
- Health and Life Insurance: Prioritize your well-being with comprehensive health and life insurance coverage, including medical and dental benefits.
- Professional Development: Access opportunities for ongoing training and skill development, enhancing your expertise in customer service and the travel industry.
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