Travel Industry Advisor
4 weeks ago
Eco Plus Solutions AB is a leading player in the travel industry, dedicated to providing exceptional customer service experiences. Our team in Athens is dynamic and diverse, embracing innovation and creativity to ensure our customers have unforgettable travel experiences.
About the RoleAs an On-Site Norwegian-Speaking Customer Advisor, you will be the face of our company, assisting Norwegian-speaking customers with their travel inquiries and needs. This on-site role in Athens offers the chance to immerse yourself in the bustling city life while contributing to our mission of delivering exceptional service.
Key Responsibilities:- Customer Assistance: Provide support and assistance to Norwegian-speaking customers, addressing their inquiries, booking requests, and travel-related concerns.
- Communication: Utilize your fluent Norwegian language skills to communicate effectively with customers, ensuring clear and concise interactions.
- Issue Resolution: Resolve customer issues promptly and professionally, striving to exceed their expectations and enhance their overall experience.
- Product Knowledge: Develop a strong understanding of our travel products and services to provide accurate information and recommendations to customers.
- Team Collaboration: Work collaboratively with colleagues and other teams to ensure seamless customer service delivery and contribute to continuous improvement initiatives.
- Fluency in Norwegian (both written and spoken): You must possess excellent communication skills in Norwegian to interact with our customers effectively.
- Strong Communication and Interpersonal Skills: You should be able to build rapport with customers, address their concerns, and provide personalized solutions.
- Prior Customer Service Experience: While prior experience is not mandatory, it would be beneficial for this role as it demonstrates your ability to handle customer queries and resolve issues efficiently.
- Competitive Salary: $50,000 per annum based on your qualifications and experience.
- Relocation Package: A comprehensive package including flight tickets to Athens and accommodation assistance to help you settle into your new home.
- Health and Life Insurance: Comprehensive coverage to ensure your health and well-being are taken care of, providing peace of mind as you focus on your career.
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