Travel Industry Specialist
4 weeks ago
Company Overview
Eco Plus Solutions AB is a leading travel agency dedicated to delivering exceptional travel experiences to our clients.
We are a dynamic and forward-thinking organization that values creativity, diversity, and a shared passion for travel.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.
Job Description
As a Remote Italian-Speaking Customer Advisor, you will be responsible for providing exceptional support to our Italian-speaking clients.
Your key responsibilities will include:
- Delivering Outstanding Customer Service: Providing excellent customer support through phone, email, and chat to Italian-speaking clients, ensuring their inquiries and issues are resolved swiftly and effectively.
- Personalized Travel Assistance: Assisting clients in planning and booking their travel arrangements, including flights, accommodations, transportation, and activities, while offering tailored recommendations to suit their preferences and needs.
- Sales and Upselling: Promoting and selling travel packages, tours, and additional services that align with clients' interests, helping them create unforgettable travel experiences.
- Issue Resolution: Proactively addressing and resolving any travel-related issues or concerns that clients may encounter before, during, or after their trips, ensuring a seamless and enjoyable travel experience.
- Accurate Documentation: Ensuring all travel documents are accurate, complete, and delivered to clients promptly.
- Market Research: Staying abreast of the latest travel trends, destinations, and industry news to provide informed and current recommendations to clients.
- Team Collaboration: Working closely with fellow team members to ensure seamless service delivery and a cohesive team dynamic.
Required Skills and Qualifications
To succeed in this role, you will need:
- Language Proficiency: Fluency in Italian with at least a B2 level of English, both written and spoken.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with clients and team members.
- Customer-Focused Attitude: Outstanding interpersonal skills with a genuine commitment to providing exceptional customer service.
- Adaptability and Multitasking: Ability to thrive in a fast-paced environment, manage multiple tasks simultaneously, and adapt to changing priorities.
- Tech-Savvy: Proficient in using computers, the internet, and various travel booking software and tools.
- Previous Experience: Prior experience in the travel industry is advantageous but not essential. We provide comprehensive training for candidates who demonstrate the right attitude and potential.
Benefits
We offer a competitive salary package, relocation assistance, career growth opportunities, health and life insurance, work-life balance, and exclusive travel perks.
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