Cultural Ambassador and Travel Expert
5 days ago
Delivering Exceptional Customer Experiences in Athens
About Us:
Eco Plus Solutions AB is a prominent player in the travel industry, committed to delivering exceptional customer experiences. Our diverse team thrives on innovation and creativity to ensure our customers enjoy unforgettable travel experiences.
Position Overview:
As an On-Site Finnish-Speaking Customer Advisor, you'll be the face of our company, assisting Finnish-speaking customers with their travel needs. This on-site role in Athens allows you to soak in the city's vibrant life while contributing to our mission of delivering exceptional service.
Key Responsibilities:
- Customer Assistance: Provide on-site support to Finnish-speaking customers, addressing inquiries, booking requests, and travel-related concerns.
- Communication: Employ your fluent Finnish language skills for effective, in-person communication, ensuring clarity and understanding.
- Issue Resolution: Resolve customer issues promptly, aiming to exceed expectations and enhance their overall experience.
- Product Knowledge: Acquire a strong understanding of our travel products and services, offering accurate information and recommendations.
- Team Collaboration: Collaborate with colleagues and other teams to ensure seamless customer service and contribute to continuous improvement initiatives.
Qualifications:
- Fluency in Finnish (written and spoken): Showcase your proficiency in Finnish, ensuring effective communication with customers.
- Adaptability to On-Site Work: Demonstrate your ability to excel in an on-site work setting, emphasizing your commitment to providing outstanding service in person.
- Customer Service Experience (Beneficial but Not Mandatory): While previous customer service experience is advantageous, it is not mandatory and won't hinder your success in this role.
Compensation Package:
We offer a competitive salary of $45,000 per year, reflecting your dedication and contributions to providing outstanding customer service. Additionally, we provide comprehensive health and life insurance coverage, ensuring your health and well-being as you focus on your career.
Benefits:
- On-Site Work in Athens: Immerse yourself in the vibrant culture and history of Athens while working in our dynamic office environment.
- Relocation Package: For those relocating from abroad, we offer a comprehensive package, covering flight tickets to Athens and accommodation assistance.
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