Customer Service Ambassador for Cross Border Talents
2 weeks ago
We are seeking a highly skilled Customer Service Ambassador to join our team at Cross Border Talents in Athens, Greece. As the primary point of contact for our customers, you will be responsible for providing exceptional service and support via various communication channels.
About the RoleThis is an exciting opportunity to work in an international environment and contribute to a supportive, inclusive, and customer-focused team. You will have the chance to work with diverse languages and cultures, developing your skills and knowledge in a dynamic setting.
Key Responsibilities:- Provide Timely Assistance: Respond promptly to customer inquiries and resolve issues efficiently, ensuring a positive experience.
- Document Customer Records: Accurately update customer records in our system, maintaining accurate information for future reference.
- Collaborate with Team Members: Work closely with colleagues to escalate complex issues and provide comprehensive solutions.
- Stay Updated on Products and Services: Maintain current knowledge of our offerings to provide informed assistance to customers.
- Language Proficiency: Fluency in one of the following languages: Czech, Danish, Dutch, Finnish, German, Icelandic, Japanese, Italian, Norwegian, Polish, or Spanish.
- English Proficiency: Strong proficiency in English (B2 level or above) for internal communication.
- Strong Communication Skills: Excellent interpersonal and communication skills to interact effectively with customers and colleagues.
- Customer-Oriented Mindset: A problem-solving attitude and a customer-centric approach to ensure exceptional service.
- Basic Technical Skills: Ability to adapt to new software tools and technology.
- Competitive Salary and Bonuses: A competitive salary and performance-based bonuses for outstanding performance.
- Comprehensive Training: Comprehensive training and onboarding to set you up for success in your role.
- International Career Development Opportunities: Opportunities for career growth and development in an international environment.
- Relocation Assistance: Support for relocation to Athens, Greece for candidates moving from outside the area.
- Modern Office Facilities: Access to modern office facilities in a central location.
- Additional Benefits: Social activities, health insurance, and other benefits to support your well-being.
Athens, a City Rich in History and Culture, offers a unique blend of tradition and modernity. From its iconic landmarks to its vibrant nightlife and stunning beaches, living in Athens provides an unforgettable experience.
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