International Customer Service Ambassador

1 month ago


Athens, Attica, Greece Cross Border Talents Full time

We are seeking an International Customer Service Ambassador to join our team at Cross Border Talents. This role is ideal for individuals who excel in providing top-notch customer service and possess excellent communication skills.

Key Responsibilities:

  • Handle incoming customer requests via telephone, email, and chat with a high level of professionalism and empathy
  • Log call details into case management systems and provide timely responses and resolutions to customers
  • Maintain the highest standards of customer satisfaction by actively updating customers on status and resolution progress

Requirements:

  • Prior experience in customer service is preferred but not mandatory
  • Ability to resolve customer concerns and create a seamless customer experience
  • Advanced active listening and engagement skills
  • Confident, adaptable, and empathetic individual with a pleasant and positive attitude
  • Curious and solution-oriented approach
  • Proficiency in English language (B2 level minimum)
  • Eligibility to work in Greece without sponsorship

What We Offer:

  • Competitive salary: €30,000 - €40,000 per annum
  • Multicultural work environment
  • Opportunities for growth and relocation within the company
  • Relocation package including hotel accommodation, flight ticket, airport pickup, and real estate agency fee

This is an exciting opportunity for a motivated individual to join our dynamic team and contribute to delivering exceptional customer experiences.



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