Customer Service Representative in Greece

1 month ago


Athens, Attica, Greece Cross Border Talents Full time
Czech Customer Service Specialist

Are you a customer-centric professional looking to work in a multicultural environment? We have an exciting opportunity for a Czech Customer Service Specialist to join our team at Cross Border Talents in Greece.

About the Job:

We are seeking a highly skilled and experienced customer service representative to handle incoming user requests via telephone, email, and chat. As a key member of our team, you will be responsible for providing high-caliber customer service, delivering solutions to customers' queries, and promoting products to increase revenue while ensuring the highest level of customer satisfaction.

The ideal candidate will possess excellent communication skills, with a B2 minimum in English. You will also have experience in customer service, preferably with a background in sales support and order management. Your ability to resolve customer concerns and create a seamless customer experience will make you stand out from the crowd.

Key Responsibilities:
  • Handle incoming customer inquiries via telephone, email, and chat
  • Log call details into case management systems and provide responses and resolutions to customers
  • Aim for the highest customer satisfaction survey scores by actively updating customers on status and resolution progress
  • Deliver high-caliber customer service for customer requests including delivery, warranties, and refunds
  • Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction
  • Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products
Requirements:
  • Experience in customer service preferred but not mandatory
  • Ability to resolve customer concerns and create a seamless customer experience
  • Soft skills, advanced active listening and engagement
  • Confident, adaptable, and empathetic
  • Pleasant and positive attitude
  • Curious and solution-oriented
  • B2 minimum in English
Benefits:
  • Competitive salary
  • Multicultural environment
  • Evolution and relocation possible
  • Relocation package: 2 weeks hotel accommodation + flight ticket; airport pickup & real estate agency fee


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