Customer Service Representative

3 days ago


Athens, Attica, Greece Cross Border Talents Full time
Job Description

We are seeking a highly skilled and experienced Customer Service Representative to join our team in Norway.

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, and chat, providing timely and effective solutions.
  • Log call details into case management systems and maintain accurate records.
  • Deliver high-quality customer service, ensuring customer satisfaction and loyalty.
  • Provide sales support and promote products to increase revenue while maintaining exceptional customer satisfaction.
  • Manage orders and requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements:

  • Experience in customer service is preferred but not mandatory.
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Excellent communication and interpersonal skills.
  • Advanced active listening and engagement skills.
  • Confident, adaptable, and empathetic with a pleasant and positive attitude.
  • A B2 minimum in English.
  • Eligibility to work in Greece, no sponsorship provided for this position.

Benefits:

  • Competitive salary: approximately €40,000 - €50,000 per annum, depending on experience.
  • Multicultural work environment.
  • Opportunities for evolution and relocation.
  • Relocation package: 2 weeks' hotel accommodation, flight ticket, airport pickup, and real estate agency fee.


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