Customer Service Representative for Web Services in Athens

1 month ago


Athens, Attica, Greece CBT Full time
About the Role

CBT is seeking a highly skilled Customer Service Representative to join our team in Athens, Greece. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our Danish-speaking clients.

Key Responsibilities
  • Customer Interaction: Handle inbound inquiries and provide support via phone, email, or chat.
  • Problem-Solving: Address and resolve customer issues related to web services, ensuring efficient and professional inquiry management.
  • Technical Assistance: Provide basic troubleshooting support for web services, helping customers navigate issues effectively.
  • Documentation: Maintain accurate records of customer interactions, ensuring all communications are logged for future reference.
  • Team Collaboration: Work closely with the team to ensure smooth workflow, escalate unresolved issues, and provide feedback to improve service delivery.
Requirements
  • Language Proficiency: Fluent in Danish (native or near-native level) with B2 proficiency in English.
  • Experience: Prior experience in customer service is a plus, but not required. Experience in a web services or technical environment is an advantage.
  • Skills: Excellent communication skills, both written and verbal, in Danish and English. Strong problem-solving abilities and attention to detail.
What We Offer
  • Salary: €45,000 - €60,000 per year, based on experience.
  • Benefits: Competitive salary, comprehensive health insurance, career growth opportunities, and a supportive work environment.
  • Relocation Support: Assistance with travel and accommodation for those relocating from abroad.
About CBT

CBT is a global company that values its employees' contributions and invests in their professional growth. Our dynamic, multicultural work environment offers a mix of modern life and rich history in Athens, Greece.



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