Customer Service Professional
1 month ago
We are seeking a highly motivated Customer Service Professional to join our team in Athens, Greece. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service to our German-speaking clients.
Key Responsibilities:- Customer Interaction: Handle inbound inquiries and provide top-notch support to customers via phone, email, or chat.
- Problem-Solving: Address and resolve customer issues related to web services, ensuring all inquiries are managed efficiently and professionally.
- Technical Assistance: Provide basic troubleshooting support for web services, helping customers navigate issues effectively.
- Documentation: Maintain accurate records of customer interactions, ensuring all communications are logged for future reference.
- Team Collaboration: Work closely with the team to ensure smooth workflow, escalate unresolved issues to appropriate departments, and provide feedback to improve service delivery.
- Customer Satisfaction: Ensure that customer issues are resolved promptly, aiming for high levels of satisfaction and repeat business.
- Language Proficiency: Fluent in German (native or near-native level) with B2 proficiency in English.
- Experience:/ul>
- Previous experience in customer service is a plus but not required.
- Experience in a web services or technical environment is an advantage but not essential.
- Skills:/ul>
- Excellent communication skills, both written and verbal, in German and English.
- Strong problem-solving abilities and attention to detail.
- Customer-oriented attitude with a passion for helping others.
- Ability to work effectively both independently and as part of a team.
- Basic technical knowledge or interest in web services is a plus.
- Working Hours: 40 hours per week, Monday to Sunday, from 10:00 AM to 8:00 PM. Shift rotations will apply.
- Estimated Salary: €45,000 per year, based on the location and industry standards in Athens, Greece.
- Health and Life Insurance: Comprehensive coverage to ensure your well-being.
- Career Growth: Clear path for professional development and career advancement within the company.
- Supportive Work Environment: A dynamic, multicultural work environment with ongoing training and support.
- Additional Benefits: Meal allowances, employee discounts, and other perks.
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