Multilingual Customer Service Representative
4 weeks ago
We are seeking a skilled Multilingual Customer Service Representative to join our team at Cross Border Talents. This role is an exciting opportunity for a customer-focused professional to provide exceptional service and support to our diverse client base.
About the RoleThe successful candidate will be responsible for responding to customer inquiries, troubleshooting issues, and providing timely resolutions in Arabic and English. You will work closely with other departments to resolve complex issues and maintain a deep understanding of our products and services.
This is a fantastic chance for a motivated individual to grow their career in a dynamic and inclusive environment.
Key Responsibilities:- Provide outstanding customer support via phone, email, chat, or other communication channels in Arabic and English.
- Answer customer inquiries and resolve issues related to products, services, orders, or technical problems in a timely and efficient manner.
- Ensure customer satisfaction by offering personalized solutions, demonstrating empathy, and maintaining professionalism at all times.
- Translate and interpret communications as needed to ensure clear understanding between the company and non-English speaking customers.
- Document customer interactions, complaints, feedback, and resolutions in our CRM system.
- Work closely with other departments (sales, technical support, product, etc.) to resolve complex issues.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
- Maintain a deep understanding of our products and services to offer knowledgeable support.
- Identify recurring customer issues and collaborate with the team to improve customer experience.
- Assist in creating support documentation, FAQs, and troubleshooting guides in both languages.
- Fluency in Arabic and English (both written and spoken) is required.
- High school diploma or equivalent (some positions may require a bachelors degree).
- Previous customer support experience or similar role is preferred.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to work independently and as part of a team.
- Patience and the ability to manage multiple tasks in a fast-paced environment.
- Proficiency with customer service software, CRM systems, and Microsoft Office Suite (or similar tools).
- Basic technical troubleshooting skills (if applicable for the role).
- Ability to handle sensitive or escalated customer interactions professionally and with empathy.
- Attention to detail and strong organizational skills.
- Competitive salary: €35,000 - €50,000 per annum, depending on experience.
- Ongoing training and development opportunities.
- A dynamic, inclusive, and supportive work environment.
- Opportunities for professional growth and advancement.
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