Multilingual Customer Support Expert

1 month ago


Athens, Attica, Greece Cross Border Talents Full time

Company Overview

Cross Border Talents is a dynamic company that offers exciting opportunities for multilingual professionals to grow and develop their careers.

About the Role

We are seeking a highly skilled Multilingual Customer Support Expert to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, assisting them with inquiries, resolving issues, and ensuring an outstanding customer experience.

Job Description

  • Provide timely and professional assistance to customers via phone, email, or chat, ensuring that all queries are resolved efficiently and effectively.
  • Document and update customer records in our system, maintaining accurate and up-to-date information.
  • Collaborate with team members to escalate complex issues when necessary, working together to achieve common goals.
  • Stay updated on product and service information to ensure accurate assistance and provide expert advice to customers.

Required Skills and Qualifications

  • Fluency in English (B2 level or above) and proficiency in one of the following languages: Czech, Danish, Dutch, Finnish, German, Icelandic, Japanese, Italian, Norwegian, Polish, or Spanish.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • A customer-oriented mindset with a problem-solving attitude, always looking for ways to improve processes and services.
  • Basic technical skills and ability to adapt to new software tools, quickly learning and applying new technologies.

What We Offer

  • A competitive salary of approximately €30,000 - €40,000 per annum, depending on experience.
  • A comprehensive training program to help you develop your skills and knowledge, including onboarding and ongoing training.
  • The opportunity to work in an international environment, collaborating with colleagues from diverse backgrounds and cultures.
  • Relocation assistance for candidates moving to Athens, helping you settle into your new life.
  • Modern office facilities in a central location, offering a comfortable and productive work environment.
  • A range of benefits, including social activities, health insurance, and other perks.

Why Choose Athens?

Athens, a city steeped in history and culture, offers a unique blend of tradition and modernity. From its iconic landmarks to its vibrant nightlife and stunning beaches, living in Athens provides an unforgettable experience.



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