Customer Support Expert in Athens
5 days ago
Become a valued member of our team and thrive in a dynamic, fast-paced setting.
About Us:
We are committed to delivering exceptional service to our clients and their customers. Our success is built on innovation, talent, and quality in all aspects of our work.
Role Overview:
You'll assist clients with inquiries, resolve issues, and maintain accurate records. Your role will involve providing personalized solutions, ensuring customer satisfaction, and upholding our commitment to exceptional service.
Key Responsibilities:
- Engage with customers via various channels to address inquiries and resolve concerns
- Maintain and update customer records with accurate information
- Collaborate with teams to ensure timely and effective resolution of client issues
- Understand customer needs to provide tailored solutions and support
- Consistently deliver a positive customer experience and uphold service standards
Requirements:
- Proficiency in Polish (C1/C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Greek residency card
- At least one year of experience in Customer Support or a related role
- Strong analytical, leadership, and communication abilities
- Desire to learn and advance in the field
Why Work with Us:
- Competitive Salary: €45,000 - 60,000 per annum, depending on experience
- Performance Bonus: Earn additional rewards based on your contributions and achievements
- Health and Life Insurance: Comprehensive plans to ensure your well-being
- Onsite Work: Collaborate and thrive in an in-office environment
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