Customer Service Expert: Web Services in Athens

3 weeks ago


Athens, Attica, Greece CBT Full time
Web Services Customer Service Representative Opportunity

We are seeking a highly skilled and customer-focused individual to join our Customer Service team in Athens, Greece. As a Customer Service Representative, you will be the first point of contact for our Danish-speaking clients, resolving their inquiries and providing support on various web services.

Key Responsibilities:
  • Handle inbound inquiries and provide exceptional support to Danish-speaking customers via phone, email, or chat.
  • Address and resolve customer issues related to web services, ensuring all inquiries are managed efficiently and professionally.
  • Provide basic troubleshooting support for web services, helping customers navigate issues effectively.
  • Maintain accurate records of customer interactions, ensuring all communications are logged for future reference.
  • Work closely with the team to ensure smooth workflow, escalate unresolved issues to appropriate departments, and provide feedback to improve service delivery.
Requirements:
  • Language Proficiency: Fluent in Danish (native or near-native level) with B2 proficiency in English.
  • Experience: Prior experience in customer service is a plus but not required. Experience in a web services or technical environment is an advantage but not essential.
  • Skills:
    • Excellent communication skills, both written and verbal, in Danish and English.
    • Strong problem-solving abilities and attention to detail.
    • Customer-oriented attitude with a passion for helping others.
    • Ability to work effectively in a team as well as independently.
    • Basic technical knowledge or interest in web services is a plus.
  • Work Schedule: 40 hours per week, Monday to Sunday, from 10:00 AM to 8:00 PM. Shift rotations will be in place.
Benefits:
  • Estimated Salary: €30,000 - €45,000 per year, depending on experience and qualifications.
  • Health and Life Insurance: Comprehensive coverage to ensure your well-being.
  • Career Growth: Clear path for professional development and career advancement within the company.
  • Supportive Work Environment: A dynamic, multicultural work environment with ongoing training and support.
  • Additional Benefits: Meal allowances, employee discounts, and other perks.


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