Senior German Language Customer Service Specialist

5 days ago


Athens, Attica, Greece CBT Full time

**Company Overview**

CBT is a fast-growing international company that offers web services. We are seeking a dynamic and motivated Senior German Language Customer Service Specialist to join our team in Athens, Greece.

**Estimated Salary:** €25,000 - €35,000 per year (based on industry standards and the location).

**Job Description**

We are looking for an experienced customer service professional who can provide high-quality support and advice to German-speaking customers via phone, email, or chat. As a Senior German Language Customer Service Specialist, you will be responsible for handling customer inquiries, troubleshooting technical issues, and providing solutions to ensure an excellent customer experience.

**Key Responsibilities:**

  • Provide expert advice and support to German-speaking customers via multiple communication channels.
  • Handle customer inquiries related to web services, including troubleshooting technical issues, providing product information, and guiding customers through service features.
  • Ensure customer satisfaction by resolving issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and service requests in our CRM system.

**Required Skills and Qualifications:**

  • Fluent German (native or C1 level) and B2 level English (spoken and written).
  • Prior experience in customer service is a plus, but not required.
  • Strong communication skills, both written and verbal.
  • Problem-solving attitude and ability to work independently.

**Benefits:**

  • Remote work, offering flexibility and work-life balance.
  • Join a fast-growing international team with opportunities for professional growth and training.

**Others:**

The role is open to applicants with the accepted documents listed above. There is no relocation package for this position.



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