Dedicated German Language Customer Service Representative

1 week ago


Athens, Attica, Greece Cross Border Talents Full time
Overview

At Cross Border Talents, we're seeking a highly skilled German language customer service representative to join our team. This role involves delivering exceptional support to clients via phone, email, and chat in their native language.

Salary

We offer a competitive salary package with performance-based bonuses, ensuring that your hard work is rewarded.

Job Description

Your primary responsibility will be to provide top-notch customer support by addressing client inquiries related to products, services, and account management in a prompt and professional manner.

  • You will be responsible for handling customer interactions, ensuring satisfaction, and documenting feedback to drive service enhancements.
  • In this role, you'll also assist with troubleshooting and escalate complex issues to relevant departments as needed.
Required Skills and Qualifications

To excel in this position, you should possess:

  • Native or fluent German (C1/C2 level) and strong English proficiency (B2 level).
  • Excellent communication and interpersonal skills with a customer-focused approach.
  • Flexibility to work rotational shifts, including weekends and holidays.
  • Basic computer literacy and familiarity with CRM tools are advantageous.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary package with performance-based bonuses.
  • Flexible hybrid working model.
  • Comprehensive training to support your success in the role.
  • Private health insurance and additional company benefits.
  • The opportunity to work in a multicultural and dynamic environment in Athens.

Please note that this estimate of €35,000 - €50,000 per year, based on factors like location and experience, serves as a rough guideline. Your actual compensation may vary depending on individual circumstances.



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