Customer Service Representative for German-Speaking Clients
2 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Cross Border Talents. As a key member of our support team, you will play a vital role in ensuring the highest level of customer satisfaction.
About the RoleThis is an exciting opportunity to work with a dynamic and supportive team environment, where you can grow your skills and develop your career. You will be responsible for providing exceptional customer service to clients who speak German, responding to their inquiries, resolving issues, and offering helpful guidance.
The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-focused approach. If you have a passion for delivering top-notch service and working in a collaborative setting, we encourage you to apply for this role.
Key Responsibilities- Respond to customer inquiries via phone, email, or chat, providing timely and efficient service.
- Resolve customer issues in a professional and courteous manner.
- Collaborate with senior team members to address complex customer concerns.
- Log customer interactions and issues in our CRM system.
- Native or fluent proficiency in German.
- Prior experience in customer service is a plus, but not required.
- Strong communication skills, problem-solving abilities, and a customer-focused approach.
- A competitive salary of €25,000 - €35,000 per annum, depending on experience.
- An on-site role in a dynamic and supportive team environment.
- Training and development opportunities to enhance your skills.
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