Remote German Speaking Customer Service Representative with Global Reach

6 days ago


Athens, Attica, Greece Cross Border Talents Full time
Job Description:

We are seeking a highly motivated and customer-focused Remote German Speaking Customer Service Representative to join our team at Cross Border Talents in Athens. As a key member of our global support team, you will be responsible for delivering exceptional service to our German-speaking clients via phone, email, and chat.

Responsibilities:
  • Handle customer inquiries related to products, services, and account management in a timely and professional manner.
  • Utilize strong communication and interpersonal skills to understand and address customer needs effectively.
  • Collaborate with internal teams to resolve complex issues and ensure customer satisfaction.
  • Document customer interactions and feedback to inform service enhancements.
Requirements:
  • Native or fluent German (C1/C2 level) and strong English proficiency (B2 level).
  • Excellent communication and interpersonal abilities with a customer-focused approach.
  • Flexibility to work rotational shifts, including weekends and holidays.
What We Offer:
  • A competitive salary package with performance-based bonuses (£35,000 - £45,000 per annum).
  • A flexible hybrid working model that balances remote work with office collaboration.
  • Ongoing training and development opportunities to support your success in the role.
  • Private health insurance and additional company benefits.
  • The chance to work in a multicultural and dynamic environment in Athens.


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