Global Customer Service Professional
7 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Munay Global Services. The successful candidate will be responsible for delivering exceptional customer experiences via phone and email, while working remotely from the comfort of their own home in Greece.
The ideal candidate will possess excellent communication skills, a strong ability to resolve customer concerns, and a self-sufficient approach to troubleshooting technical issues. As a key member of our team, you will be empowered to create seamless customer experiences that exceed our quality goals and compliance regulations.
About the Role:
- Provide top-notch support to customers via phone and email on a range of issues;
- Deliver accurate, valid, and complete information by utilizing the right procedures;
- Take ownership of customer queries and ensure timely resolutions and responses;
- Foster meaningful relationships with customers through courteous, friendly, and professional interactions;
- Meet and surpass our customer service quality targets, compliance regulations, and productivity benchmarks;
- Create amazing customer experiences that customers value and we are proud of;
- Collaborate closely with management to provide feedback and adhere to company direction.
What We Offer:
- A competitive salary package, estimated to be around €40,000-€50,000 per annum, depending on experience;
- Work-from-home flexibility in a beautiful Greek setting;
- Health coverage and private health care benefits;
- Career growth opportunities in a multicultural environment;
- An attractive salary package and comprehensive benefits.
Requirements:
- Proficiency in German (C1/C2 level) and English (B2 level);
- Ability to resolve customer concerns and create seamless customer experiences;
- Self-sufficiency and confidence in troubleshooting basic technical issues related to connectivity, systems, and devices;
- Ability to guide customers through complex procedures from start to finish;
- EU citizenship or residence card.
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