Global Customer Service Expert with Sales Support
4 days ago
Danish Customer Service Specialist - Join our team at Cross Border Talents and take your customer service career to the next level.
We are looking for a highly skilled Danish-speaking Customer Service Specialist to join our Cross Border Talents team. As a Customer Service Specialist, you will be responsible for handling incoming user requests via telephone, email, and chat, providing resolutions to customers, and aiming for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat
- Provide product information and resolve customer complaints in a timely and professional manner
- Log call details into case management systems and update customers on status and resolution progress
- Aim for the highest Customer Satisfaction Survey scores
Requirements:
- Bachelor's degree in a relevant field or equivalent experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Fluency in Danish (written and spoken)
- Basic knowledge of CRM software
What We Offer:
- Competitive salary: €32,000 - €40,000 per year
- Opportunity to work in a multicultural environment
- Evolution and relocation possible
- Relocation package: 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee
About Us:
Cross Border Talents is a leading recruitment agency specializing in international talent acquisition. We offer a range of services to help companies find the best candidates for their jobs.
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