Global Customer Service Representative

4 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

We are looking for a talented and customer-focused Global Customer Service Representative to join our team at Cross Border Talents. As a native Polish speaker, you will be the first point of contact for our customers and will play a crucial role in ensuring their needs are met efficiently and effectively.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and chat in Polish.
  • Resolve customer issues, complaints, and questions promptly and professionally.
  • Assist customers with product inquiries, order tracking, and account management.
  • Document and track customer interactions, feedback, and issues in our CRM system.
  • Escalate unresolved issues to the appropriate team members or departments.
  • Maintain knowledge of our products, services, and policies to ensure accurate and up-to-date information is provided.
  • Support additional administrative tasks as needed.

Our ideal candidate has strong communication and interpersonal skills, a customer-focused attitude, and a problem-solving ability. Experience in a customer service role is preferred but not required. Proficiency in using CRM software and Microsoft Office Suite (or similar tools) is also essential.

What We Offer:
  • A competitive salary of approximately $45,000 per year, based on experience.
  • An opportunity for career growth and development in a dynamic and supportive work environment.
  • A chance to work with a friendly and collaborative team.
  • Flexible working hours and remote work options.
  • Ongoing training and professional development opportunities.


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