Senior Customer Support Representative

1 week ago


Athens, Attica, Greece Cross Border Talents Full time
About Us

Cross Border Talents is a leading provider of skilled professionals to the kitchen appliance industry.

Job Overview

We are seeking an experienced Senior Customer Support Representative to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving issues promptly, and ensuring a positive experience with our products and services.

Salary

The estimated salary for this role is €1,200 per month, plus a €250 language allowance, making a total of €1,450 per month.

Key Responsibilities
  • Provide outstanding support to customers, ensuring a positive experience with our products and services.
  • Resolve customer complaints and issues efficiently and effectively.
  • Develop in-depth knowledge of our kitchen appliances and services to provide accurate information to customers.
  • Assist German-speaking customers while communicating in English for internal operations.
Requirements
  • Languages: Fluency in German and English (both spoken and written) is required.
  • Experience: Previous customer support or call center experience is a plus, but not essential.
  • Customer Focus: A passion for delivering excellent customer service and helping customers.
  • Tech-Savvy: Comfort with using technology to assist customers efficiently.
  • Positive Attitude: Strong communication skills, eagerness to learn, and a solutions-oriented mindset.
Benefits
  • Competitive Salary: 1200 EUR gross per month, including a 250 EUR language allowance.
  • Performance Bonus: Performance-based bonus after 3 months.
  • Daily Benefits: 5 EUR per day on your TP Hellas Card for daily expenses.
  • Exciting Career Opportunity: Gain valuable experience with a renowned global brand in the kitchen appliance sector.
  • International Team Environment: Work with colleagues from all over the world in a diverse and inclusive setting.
Why Choose This Role?
  • Vibrant City: Athens offers a rich blend of history, stunning landscapes, and a thriving cultural scene.
  • Ideal Location: A central hub for both work and leisure, Athens offers the perfect balance between career and lifestyle.

This is an exciting opportunity for a customer-focused individual to join our growing team in Athens, Greece. If you are passionate about delivering exceptional customer service and looking for a challenging role with a global leader in the kitchen appliance industry, apply today.



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