Senior Customer Service Representative for Italian Speakers in Athens

1 week ago


Athens, Attica, Greece Cross Border Talents Full time
Job Summary

We are seeking a highly skilled and motivated Senior Customer Service Representative to join our team at Cross Border Talents. This is an exciting opportunity for individuals who are fluent in Italian and passionate about delivering exceptional customer experiences.

About the Role
  • The ideal candidate will be responsible for providing top-notch customer support to clients via phone, email, and chat.
  • They will address customer inquiries and resolve issues efficiently, while maintaining a positive and customer-centric attitude.
  • This role requires strong communication skills, both verbal and written, as well as the ability to handle multiple tasks in a fast-paced environment.
Key Responsibilities
  1. Provide exceptional customer service to Italian-speaking clients via various communication channels.
  2. Address customer inquiries and resolve issues promptly and professionally.
  3. Maintain accurate records of customer interactions and transactions.
  4. Collaborate with team members to achieve performance targets and improve service delivery.
Requirements
  • Fluent in Italian with a good command of English.
  • Strong communication and interpersonal skills.
  • Prior experience in customer service is preferred but not essential.
  • Ability to work in a hybrid environment with flexible hours.
Benefits
  • Competitive salary based on experience: approximately €28,000 - €40,000 per annum.
  • Opportunities for career growth and professional development.
  • Supportive and collaborative work environment.
  • Hybrid work model with flexible arrangements.
Working Hours

The schedule for this role is Monday to Friday, with working hours from 08:00 AM to 08:00 PM.



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