Customer Support Representative in a Multilingual Setting
3 weeks ago
We are seeking a dynamic and customer-focused individual to join our team in Athens, Greece as a Customer Support Representative.
**About the Role**
This is an exciting opportunity to work with a top-tier kitchen appliance manufacturer, providing top-notch support to customers and ensuring a positive experience with our products and services.
**Key Responsibilities**
- Provide exceptional customer support via phone, email, or chat, resolving product inquiries and issues efficiently.
- Develop a deep understanding of our kitchen appliances and services to provide accurate information and support.
- Communicate effectively with Dutch-speaking customers while using English for internal operations.
**What We're Looking For**
- Fluency in Dutch and English (both spoken and written) is essential.
- Prior customer support or call center experience is a plus but not required.
- Strong communication skills, a passion for helping people, and delivering high-quality customer service.
- Tech-savvy individuals comfortable using technology to assist customers and resolve their concerns efficiently.
**Why Join Us?**
- Competitive salary package: 1300 EUR gross per month, including a 250 EUR language allowance.
- Performance bonus opportunities based on your performance after 3 months.
- Daily benefits: 5 EUR/day in TP Hellas Card for your daily needs.
- Exciting career path: gain valuable experience with a renowned global brand in the kitchen appliance sector.
- International team environment: work with colleagues from all over the world in a diverse and inclusive setting.
**Relocation Package (For Candidates Relocating to Athens)**
- Flight to Athens provided.
- Airport pickup arranged.
- Accommodation assistance: Airbnb for 4 weeks to help you settle in.
- Hiring assistance: support to complete any required paperwork and documentation for your employment.
**Eligibility Criteria**
- EU Citizens or EU Residence Card Holders.
- Greek Citizens or Greek Family Members (subject to legal verification by the client).
- Non-eligible candidates: non-European citizens with specific purposes visas (unless provided by the company).
**Application Process**
- Submission of application.
- Validation of documents.
- First call.
- Online tests.
- Initial interview.
- Client interview (situation-based).
- Job offer.
- Onboarding and hiring.
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