Multilingual Customer Experience Associate
1 day ago
We are seeking a dedicated and customer-focused professional to join our dynamic support team at Cross Border Talents.
The ideal candidate will have strong communication skills, a passion for helping others, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Provide exceptional service and assistance to our diverse customer base, offering solutions in both Arabic and English.
- Respond to customer inquiries, troubleshoot issues, and provide timely resolutions to ensure customer satisfaction.
- Translate and interpret communications as needed to ensure clear understanding between the company and non-English speaking customers.
- Document customer interactions, complaints, feedback, and resolutions in our CRM system.
- Work closely with other departments (sales, technical support, product, etc.) to resolve complex issues.
- Maintain a deep understanding of our products and services to offer knowledgeable support.
- Fluency in Arabic and English is required. A high school diploma or equivalent is also necessary.
- Previous customer support experience or similar role is preferred.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to work independently and as part of a team.
- Patience and the ability to manage multiple tasks in a fast-paced environment.
- Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
$45,000 - $60,000 per year, depending on experience.
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