Sales and Customer Experience Expert

3 days ago


Athens, Attica, Greece Cross Border Talents Full time

Location: Remote, Working Schedule: Monday to Friday, 9:00 to 18:00

Job Summary:

We are seeking a highly skilled Sales and Customer Experience Expert to join our dynamic team as a Czech Language Specialist. In this role, you will be responsible for providing exceptional customer service and guiding clients in selecting the perfect solutions tailored to their needs.

Sales Responsibilities:

  • You will clearly explain the features and benefits of our devices and services, assisting customers in making informed decisions about their device and service plan needs.
  • Stay up-to-date on the latest devices, services, and promotions to provide expert advice and recommendations.
  • You will build rapport with customers, patiently addressing inquiries, and resolving concerns to ensure a positive customer experience.
  • Troubleshoot pre-sales questions and concerns effectively to facilitate informed decision-making.
  • Collaborate closely with team members to maintain a seamless customer experience and contribute to team success.

Common Scenarios & Call Drivers:

  • You will handle various customer inquiries such as troubleshooting mobile device issues to determine whether the problem is related to connectivity, the device itself, or system-related.
  • Assist customers unable to log into their accounts by identifying root causes, guiding them through successful login execution, and educating them on prevention strategies.

Requirements:

  • Fluency in Czech (C2 level) and English (B2 level) is required.
  • Strong verbal and written communication skills to effectively interact with customers and colleagues.
  • Ability to quickly adapt to new technologies and systems.
  • Previous experience in customer service is preferred but not mandatory.
  • Capability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

Benefits:

  • A comprehensive training program spanning three weeks to equip you with the skills and knowledge needed to excel in your role.
  • A competitive salary with a 14-month payment structure and potential for a monthly performance bonus up to €250.
  • A relocation package including two weeks of hotel accommodation, flight ticket (within the EU), airport pickup service, and assistance with real estate agency fees.

About Us:

We are a leading company that provides exceptional customer service and guides clients to make informed decisions about their device and service plan needs. Our dynamic remote workforce is committed to delivering outstanding results and exceeding client expectations.


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