Customer Service Expert for Greece

4 weeks ago


Athens, Attica, Greece Eugenia Talent Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team in Greece. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide top-notch customer service in German via phone, email, and chat.
  • Resolve customer issues with empathy and efficiency.
  • Manage post-sales requests, track orders, and support sales initiatives.
  • Offer creative solutions and escalate urgent matters when necessary.
  • Ensure accuracy and security of customer information.
Requirements
  • German (C2 level required; native proficiency is a strong advantage).
  • Fluent English (C1 minimum).
  • Experience in customer service.
  • Excellent communication and problem-solving skills.
  • Ability to adapt to a fast-paced and dynamic environment.
  • Flexibility to work shifts from 09:00 to 00:00, including weekends and public holidays.
What We Offer
  • Hybrid work model, starting on-site in Greece, with the option to work from home within Greece (with a salary adjustment to 1300 gross during the work-from-home period).
  • Salary: 1300 gross per month on-site.
  • Performance Bonus: Up to 10% monthly.
  • Meal allowance via Up Hellas Mastercard.
  • Private health insurance, including dental and optical care.
  • Relocation package, including 300 voucher every 6 months and visa support.
  • Additional benefits: 14 salaries/year, free gym, well-being activities, rooftop cinema with Acropolis views, and employee events.

Eugenia Talent offers a unique opportunity to grow your career in a dynamic environment. If you have excellent communication skills, a passion for delivering outstanding customer service, and are eager to take on new challenges, we would love to hear from you



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