Sales and Customer Success Expert

4 days ago


Athens, Attica, Greece Cross Border Talents Full time

We are seeking a highly skilled Sales and Customer Success Expert to join our team at Cross Border Talents. The ideal candidate will have a proven track record of driving sales growth, building strong customer relationships, and delivering exceptional customer experiences.

Location: Athens, Greece

Schedule: Monday to Friday, 9:00 AM to 7:00 PM (3 shifts available)

Working Model: Hybrid (requires minimum 1 year of B2B sales experience, Cold Calling, and Upselling)

The successful candidate will be responsible for identifying new business opportunities, developing and executing strategic sales plans, and providing exceptional customer service. They will also work closely with internal teams to ensure seamless customer onboarding and resolution of any issues.

In return, you can expect a competitive salary of €24,640 per annum, plus up to 20% performance bonus paid quarterly. You will also enjoy a range of benefits, including comprehensive health insurance, 25 days of annual leave, and a meal voucher of €50 per month.

Job Responsibilities:

  • Customer Success Management:
    • Build and maintain strong, long-lasting customer relationships
    • Ensure timely and successful delivery of solutions according to customer needs and objectives
    • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
  • Sales and Upselling:
    • Identify opportunities for upselling and cross-selling our products and services
    • Execute strategic sales plans to achieve or exceed sales targets and expand customer base
    • Conduct cold calls to potential customers to create new opportunities
  • Problem Solving and Solution Implementation:
    • Handle customer concerns and provide appropriate solutions
    • Collaborate with internal teams to ensure customer satisfaction and resolution of any issues
  • Reporting and Analysis:
    • Prepare reports on account status, sales targets, and activities
    • Utilize CRM systems to track and manage customer interactions and data effectively

Requirements:

  • Proven work experience as a Sales Representative or similar role
  • Minimum 1 year of experience in B2B sales, with a track record of achieving sales quotas
  • Experience in cold calling and upselling techniques
  • Excellent communication and negotiation skills
  • Fluent in German and English (both written and verbal)
  • Strong organizational skills with the ability to manage multiple tasks
  • Degree in Business Administration, Marketing, or relevant field is a plus

Growth & Development:

  • Career advancement opportunities within a thriving tech company


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