Czech Sales Associate
2 weeks ago
Job Summary
Cross Border Talents seeks a skilled Czech Sales Consultant to join our dynamic remote workforce in Athens. As a key member of our team, you will be responsible for providing exceptional customer service and guiding clients in making informed decisions about their device and service plan needs.
Key Responsibilities
- Clearly explain the features and benefits of our devices and services to assist customers in selecting the perfect solutions tailored to their needs.
- Stay updated on the latest devices, services, and promotions to provide expert advice and recommendations.
- Build rapport with customers, addressing inquiries and resolving concerns to ensure a positive customer experience.
- Troubleshoot pre-sales questions and concerns effectively to facilitate informed decision-making.
- Collaborate closely with team members to maintain a seamless customer experience and contribute to team success.
Common Scenarios & Call Drivers
- Troubleshoot mobile device issues to determine whether the problem is related to connectivity, the device itself, or system-related.
- Assist customers unable to log into their accounts by identifying root causes, guiding them through successful login execution, and educating them on prevention strategies.
Qualifications and Skills
- Fluency in Czech (C2 level) and English (B2 level) is required.
- Strong verbal and written communication skills to effectively interact with customers and colleagues.
- Ability to quickly adapt to new technologies and systems.
- Previous experience in customer service is preferred but not mandatory.
- Capability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
Benefits
- Comprehensive training program to equip you with the skills and knowledge needed to excel in your role.
- Competitive salary with a 14-month payment structure and potential for a monthly performance bonus.
- Relocation package including assistance with real estate agency fees.
Documents Accepted
- EU citizenship, Full-purpose & Specific-purpose work permit card, Certificate of Protection (refugees).
Hiring Process
- Initial review of client applications.
- Language proficiency online tests.
- Interviews conducted by the client.
About Cross Border Talents
Cross Border Talents is a dynamic and innovative company dedicated to providing exceptional customer service and guiding clients in making informed decisions about their device and service plan needs.
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