Czech Sales Associate

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

Job Summary

Cross Border Talents seeks a skilled Czech Sales Consultant to join our dynamic remote workforce in Athens. As a key member of our team, you will be responsible for providing exceptional customer service and guiding clients in making informed decisions about their device and service plan needs.

Key Responsibilities

  • Clearly explain the features and benefits of our devices and services to assist customers in selecting the perfect solutions tailored to their needs.
  • Stay updated on the latest devices, services, and promotions to provide expert advice and recommendations.
  • Build rapport with customers, addressing inquiries and resolving concerns to ensure a positive customer experience.
  • Troubleshoot pre-sales questions and concerns effectively to facilitate informed decision-making.
  • Collaborate closely with team members to maintain a seamless customer experience and contribute to team success.

Common Scenarios & Call Drivers

  • Troubleshoot mobile device issues to determine whether the problem is related to connectivity, the device itself, or system-related.
  • Assist customers unable to log into their accounts by identifying root causes, guiding them through successful login execution, and educating them on prevention strategies.

Qualifications and Skills

  • Fluency in Czech (C2 level) and English (B2 level) is required.
  • Strong verbal and written communication skills to effectively interact with customers and colleagues.
  • Ability to quickly adapt to new technologies and systems.
  • Previous experience in customer service is preferred but not mandatory.
  • Capability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

  • Comprehensive training program to equip you with the skills and knowledge needed to excel in your role.
  • Competitive salary with a 14-month payment structure and potential for a monthly performance bonus.
  • Relocation package including assistance with real estate agency fees.

Documents Accepted

  • EU citizenship, Full-purpose & Specific-purpose work permit card, Certificate of Protection (refugees).

Hiring Process

  • Initial review of client applications.
  • Language proficiency online tests.
  • Interviews conducted by the client.

About Cross Border Talents

Cross Border Talents is a dynamic and innovative company dedicated to providing exceptional customer service and guiding clients in making informed decisions about their device and service plan needs.



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