Senior IT Support Team Lead

3 days ago


Athens, Attica, Greece Cross Border Talents Full time
Overview

Cross Border Talents is a dynamic and multicultural environment that offers exciting opportunities for career growth and development. We are seeking a highly skilled and experienced Senior IT Support Team Lead to join our team in Greece.

Job Summary

The Senior IT Support Team Lead will be responsible for overseeing the desktop support operations, ensuring excellent customer service to all internal or external customers, and providing expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology. This is a key role that requires strong leadership and management skills, as well as expertise in IT systems and equipment.

Key Responsibilities

The Senior IT Support Team Lead will be responsible for:

  • Developing and managing effective working relationships with other departments, groups, and personnel;
  • Providing direction, supervision, and leadership to members of the Desktop Support/IT Support Team;
  • Assigning and prioritizing work, setting expectations, promoting goals and priorities, and performance management;
  • Conducting periodic performance reviews of IT Support Specialists;
  • Overseeing desktop support operations and ensuring excellent customer service to all internal or external customers;
  • Providing expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology;
  • Analyzing desktop-related issues, determining problems, implementing solutions, resolving or forwarding work orders to appropriate personnel within the IT team;
  • Coordinating with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases;
  • Providing assistance to other teams within the department to improve services, processes, roll out new applications, increase and promote security;
  • Ensuring service level agreements are communicated and understood by the desktop support team.
Qualifications

To be successful in this role, you will need:

  • Bachelor's Degree in Information Technology or any IT/Computer-related course;
  • 1-3 years of IT support experience in a supervisory capacity;
  • Knowledge of I.T. systems and equipment, as well as their installation, configuration, maintenance, and repair;
  • English language proficiency at level B2 minimum.
Benefits

This role offers a competitive salary, a multicultural environment, evolution, and relocation possibilities. A relocation package includes 2 weeks of hotel accommodation, a flight ticket, airport pickup, and a real estate agency fee.



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