Lead IT Support Specialist
1 month ago
At Cross Border Talents, we are seeking a highly skilled Lead IT Support Specialist to join our team in Greece. As a seasoned professional with 2-3 years of supervisory experience, you will be responsible for overseeing desktop support operations and ensuring excellent customer service to all internal or external customers.
About the Role- Develop and manage effective working relationships with other departments, groups, and personnel
- Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team
- Assign and prioritize work, set expectations, promote goals and priorities, and perform performance management
- Conduct periodic performance reviews of IT Support Specialists
- Oversight of desktop support operations, ensuring excellent customer service
- Expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology
- Analysis on desktop-related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team
- Coordination with product development and other internal departments to resolve issues, develop solutions, and improve services
- Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course
- 2-3 years of IT support experience in a supervisory capacity
- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair
- English language proficiency level B2 minimum
- No sponsorship will be provided for this position; all documentation is required to work in Greece
- Competitive salary: €**40,000 - €50,000 per year** (depending on experience)
- Multicultural environment
- Evolvement and relocation possibilities
- Relocation package includes 2 weeks' hotel accommodation, flight ticket, airport pickup, and real estate agency fee
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