IT Supervisor

We are seeking an experienced IT Supervisor to join our team as a Desktop Support Specialist. This is a supervisory role that requires leadership and technical expertise.

The successful candidate will be responsible for:

• Developing and managing effective working relationships with other departments, groups, and personnel.
• Providing direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
• Assigning and prioritizing work, setting expectations, promoting goals, and priorities, and performance management.
• Conducting periodic performance reviews of IT Support Specialists.
• Oversseeing desktop support operations and ensuring excellent customer service to all internal or external customers.
• Providing expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology.
• Analyzing desktop-related issues, determining problems, implementing solutions, resolving, or forwarding work orders to appropriate personnel within the IT team.
• Coordinating with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
• Providing assistance to other teams within the department to improve services, processes, roll out new applications, increase, and promote security.
• E nsuring service level agreements are communicated and understood by the desktop support team.

To be successful in this role, you will need:

• A Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
• 2-3 years' IT support experience in a Supervisory capacity.
• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
• An English language proficiency of B2 minimum.
• Authorization to work in Greece (no sponsorship will be provided for this position).

We offer a competitive salary, a multicultural environment, evolution, and relocation possibilities. Additionally, we provide a relocation package including 2 weeks of hotel accommodation, a flight ticket, airport pickup, and real estate agency fees.