Senior IT Support Team Lead
4 weeks ago
At Cross Border Talents, we're seeking a highly skilled and experienced Senior IT Support Team Lead to join our team.
About the Role
- As a Senior IT Support Team Lead, you will be responsible for overseeing desktop support operations, ensuring excellent customer service to all internal or external customers.
- You will provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
- You will analyze desktop-related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.
- You will coordinate with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
- You will assist other teams within the department to improve services, processes, roll out new applications, increase and promote security.
- You will ensure service level agreements are communicated and understood by the desktop support team.
About You
- We're looking for someone with a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
- You must have 2-3 years of IT support experience in a supervisory capacity.
- You should have knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
- An English level B2 minimum is required.
- All documentation to work in Greece is necessary; no sponsorship will be provided for this position.
What We Offer
- A competitive salary of around €45,000 - €60,000 per year.
- A multicultural environment that fosters growth and development.
- Evolution and relocation opportunities.
- A relocation package including two weeks of hotel accommodation, a flight ticket, airport pickup, and real estate agency fees.
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