Technical Support Team Lead

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time
Danish Technical Support Specialist Position Overview

Cross Border Talents is seeking a highly skilled and experienced Danish Technical Support Specialist to join our team as a Team Lead. The ideal candidate will have a strong background in IT support and leadership, with excellent communication and problem-solving skills.

About the Role

As a Technical Support Team Lead, you will be responsible for leading a team of Desktop Support/IT Support Specialists and overseeing desktop support operations. Your primary goal will be to ensure excellent customer service to all internal or external customers while providing expert technical support and training to desktop support personnel.

Main Responsibilities
  • Develop and manage effective working relationships with other departments, groups, and personnel.
  • Assign and prioritize work, set expectations, promote goals and priorities, and performance management.
  • Conduct periodic performance reviews of IT Support Specialists.
  • Oversight of desktop support operations, ensuring excellent customer service to all internal or external customers.
  • Provide analysis on desktop-related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.
  • Coordinate with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
  • Assist other teams within the department to improve services, processes, roll out new applications, increase and promote security.
  • Evaluate and maintain service level agreements communicated and understood by the desktop support team.
Requirements
  • Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
  • At least 2-3 years of experience in IT support in a supervisory capacity.
  • Knowledge of I.T. systems and equipment, including installation, configuration, maintenance, and repair.
  • An English language proficiency of at least B2 minimum.
  • All documentation necessary for working in Greece; sponsorship will not be provided for this position.
Benefits
  • Competitive salary
  • Multicultural work environment
  • Possibility of evolution and relocation
  • Relocation package: 2 weeks' hotel accommodation, flight ticket, airport pickup, and real estate agency fee


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