Senior Desktop Support Team Lead

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time
About the Role

We are seeking an experienced Senior Desktop Support Team Lead to join our team at Cross Border Talents in Greece. As a key member of our IT department, you will be responsible for providing technical support and leadership to our desktop support team.

Job Description

The successful candidate will have a proven track record in supervisory roles, with experience in managing IT teams and providing expert technical support. You will oversee desktop support operations, ensure excellent customer service, and provide analysis on desktop-related issues.

Key Responsibilities:
  • Develop and manage effective working relationships with other departments and personnel.
  • Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
  • Assign and prioritize work, set expectations, promote goals and priorities, and performance management.
  • Conduct periodic performance reviews of IT Support Specialists.

You will also be responsible for ensuring service level agreements are communicated and understood by the desktop support team.

Requirements

To succeed in this role, you will need:

  • A Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
  • 2-3 years IT support experience in Supervisory capacity.
  • Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
  • An English level B2 minimum.
What We Offer

In return for your expertise, we offer a competitive salary and a multicultural environment. Evolution and relocation are possible, and we provide a relocation package that includes 2 weeks' hotel accommodation, flight tickets, airport pickup, and real estate agency fees.



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