IT Support Manager for Desktop Operations
2 weeks ago
We are seeking a highly skilled IT Support Manager to oversee our desktop support operations and ensure excellent customer service to all internal or external customers.
About the RoleThis is a key leadership position responsible for developing and managing effective working relationships with other departments, groups, and personnel. The successful candidate will provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
Responsibilities- Leadership and Management: Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
- Work Assignment and Prioritization: Assign and prioritize work, set expectations, promote goals and priorities, and performance management.
- Performance Reviews: Conduct periodic performance reviews of IT Support Specialists.
- Desktop Support Operations: Oversee desktop support operations and ensure excellent customer service to all internal or external customers.
- Technical Support: Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
- Troubleshooting: Analyze desktop related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.
- Cross-Functional Collaboration: Coordinate with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
- Team Assistance: Provide assistance to other teams within the department to improve services, processes, roll out new applications, increase and promote security.
- Service Level Agreements: Ensure service level agreements are communicated and understood by the desktop support team.
- Bachelor's Degree: Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
- IT Experience: 2-3 years IT support experience in Supervisory capacity.
- Language Skills: English level B2 minimum.
- Location: All documentation to work in Greece, no sponsorship will be provided for this position.
- Competitive Salary: Competitive salary.
- Multicultural Environment: Multicultural environment.
- Evolution and Relocation: Evolution and relocation possible.
- Relocation Package: Relocation package including 2 weeks hotel accommodation, flight ticket, airport pickup, and real estate agency fee.
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