High-Level Technical Operations Manager
3 weeks ago
Job Title: High-Level Technical Operations Manager
Location: Greece
Salary: €45,000 - €60,000 per annum (competitive salary)
Company Overview:
Cross Border Talents is a leading provider of talent acquisition services, connecting top talent with innovative companies across Europe.
Job Description:
We are seeking an experienced Technical Operations Manager to join our team in Greece. As a key member of our IT department, you will be responsible for managing the desktop support operations, ensuring excellent customer service to all internal and external customers, and providing expert technical support and training to desktop support personnel.
Responsibilities:
- Develop and manage effective working relationships with other departments, groups, and personnel.
- Assign and prioritize work, set expectations, promote goals and priorities, and performance management.
- Conduct periodic performance reviews of IT Support Specialists.
- Oversee desktop support operations and ensure excellent customer service to all internal or external customers.
- Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
- Analyze desktop-related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.
- Coordinate with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
- Provide assistance to other teams within the department to improve services, processes, roll out new applications, increase and promote security.
- Ensure service level agreements are communicated and understood by the desktop support team.
Required Skills and Qualifications:
- Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
- 2-3 years IT support experience in supervisory capacity.
- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
- English level B2 minimum.
- All documentation to work in Greece; no sponsorship will be provided for this position.
Benefits:
- Competitive salary.
- Multicultural environment.
- Evolution and relocation possible.
- Relocation package: 2 weeks hotel accommodation + flight ticket; airport pickup & real estate agency fee.
To Apply: Please contact us at claire.sochaczek@cbtalents.com
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