IT Supervisor for Desktop Support

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

We are looking for an IT Supervisor to lead our Desktop Support team at Cross Border Talents.

As an IT Supervisor, you will be responsible for overseeing desktop support operations and ensuring excellent customer service to all internal or external customers.

About the Role
  • You will develop and manage effective working relationships with other departments, groups and personnel.
  • You will provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
  • You will be responsible for assigning and prioritizing work, setting expectations, promoting goals and priorities, and performance management.

You will conduct periodic performance reviews of IT Support Specialists and oversee desktop support operations.

Key Responsibilities
  • Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology.
  • Analyze desktop related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.
  • Coordinate with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.

You will also provide assistance to other teams within the department to improve services, processes, roll out new applications, increase and promote security.

To succeed in this role, you will need:

Requirements
  • Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
  • At least 2-3 years of experience in IT support in a supervisory capacity.
  • Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
  • A minimum English level B2.
What We Offer
  • Competitive salary (€60,000 - €80,000 per year).
  • Multicultural environment.
  • Evolution and relocation possible.
  • Relocation package: 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee.


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