Technical Support Specialist

6 days ago


Athens, Attica, Greece Cross Border Talents Full time
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Cross Border Talents. As a Technical Support Specialist, you will be responsible for providing top-tier support to Italian-speaking customers.

About the Role

This is a remote position that requires strong technical skills and a passion for delivering exceptional customer experiences. You will be working with a globally recognized consumer electronics company, providing solutions to technical inquiries and troubleshooting product-related issues efficiently.

The ideal candidate will have a strong background in technical support, excellent communication skills, and a proven track record of delivering high-quality results. If you are a motivated and detail-oriented individual who is passionate about helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Handle technical inquiries and provide solutions to Italian-speaking customers.
  • Troubleshoot and resolve product-related issues efficiently.
  • Collaborate with internal teams to escalate and follow up on complex cases.
  • Deliver a seamless customer experience in alignment with company standards.
Requirements
  • Language Skills: Italian (C2) and English (B2).
  • Work Authorization: EU citizenship, full-purpose/specific-purpose work permit card, or Certificate of Protection (for refugees).
  • Strong communication skills and a passion for helping others.
Why Join Us?
  • Be part of a diverse, inclusive, and innovative team.
  • Work for an organization renowned for its commitment to employee well-being and professional growth.
  • Enjoy the flexibility of remote work while representing a globally admired brand.
Hiring Process
  1. Application Review: Submit your application for review by our team.
  2. Language Tests: Complete online assessments to showcase your Italian and English proficiency.
  3. Interview: Engage in a client interview to demonstrate your fit for the role.
Salary and Benefits

The salary for this position is estimated at 1045.72 EUR per month, plus performance bonuses based on monthly KPIs. We also offer a comprehensive benefits package, including health care benefits, exclusive discounts, participation in special events, community initiatives, and social responsibility programs, free online Greek language courses, and access to state-of-the-art premises for occasional in-office needs.



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