Multilingual Customer Service Ambassador

2 weeks ago

Athens, Attica, Greece Cross Border Talents Full time

We are seeking a dedicated and customer-focused professional to join our dynamic support team at Cross Border Talents. This role involves providing exceptional service and assistance to our diverse customer base, offering solutions in both Arabic and English.

In this position, you will be responsible for responding to customer inquiries, troubleshooting issues, and providing timely resolutions to ensure customer satisfaction.

The ideal candidate will have strong communication skills, a passion for helping others, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide outstanding customer support via phone, email, chat, or other communication channels in Arabic and English.
  • Answer customer inquiries and resolve issues related to products, services, orders, or technical problems in a timely and efficient manner.
  • Ensure customer satisfaction by offering personalized solutions, demonstrating empathy, and maintaining professionalism at all times.
  • Translate and interpret communications as needed to ensure clear understanding between the company and non-English speaking customers.
  • Document customer interactions, complaints, feedback, and resolutions in the company's CRM system.
  • Work closely with other departments (sales, technical support, product, etc.) to resolve complex issues.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
  • Maintain a deep understanding of our products and services to offer knowledgeable support.
  • Identify recurring customer issues and collaborate with the team to improve customer experience.
  • Assist in creating support documentation, FAQs, and troubleshooting guides in both languages.
Compensation and Benefits:

The estimated salary for this position is $45,000 - $65,000 per year, depending on experience and qualifications. We also offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

Requirements and Qualifications:
  • Fluency in Arabic and English (both written and spoken) is required.
  • High school diploma or equivalent (some positions may require a bachelor's degree).
  • Previous customer support experience or similar role is preferred.
  • Strong communication, problem-solving, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Patience and the ability to manage multiple tasks in a fast-paced environment.
  • Proficiency with customer service software, CRM systems, and Microsoft Office Suite (or similar tools).
  • Basic technical troubleshooting skills (if applicable for the role).
  • Ability to handle sensitive or escalated customer interactions professionally and with empathy.
  • Attention to detail and strong organizational skills.

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